| Professional and personable verbal and written support for users of all skill levels. Currently, my tickets receive a 4.8/5 satisfaction rating (random surveys). | Flexible and capable problem solving for all technical issues presented. Currently, I handle almost 3000 tickets a year, from inoperable laptops to passwords. |
| Systematic hardware, connectivity and software troubleshooting. Currently, handling these issues every day - in office and on the phone to staff across the UK. | Active Directory, Group Policy, VPN, Exchange, Google Apps, Sophos Endpoint / Encryption. Currently to ISO 27001 and insurance company audit requirements. |
Mark Major
In Brief
Adaptable and enthusiastic, my goal at work is to help people make the most of technology.
I have experience of I.T. at broad levels, from leading a college's computer provision to one-to-one support (or all in the same day!)
Skills
IT Support
- Windows (XP > 10)
- Mobile (Android / Microsoft)
- Google Apps Administration
- Endpoint Security / Encryption (inc. Sophos)
-
IT Network Administration.
All day to day aspects:-- Active Directory, VBS and policy
- Exchange
- Corporate Firewall (inc. Watchguard)
- Web & Email Filtering (inc. Watchguard / Untangle)
- Network Monitoring (inc. TheDude)
- Virtualisation (inc. VMWare)
- Access Control (inc. Paxton / Symmetry)
- Software Deployment
-
Budget Management / Grant Applications
Managing budgets and grants. -
Video Production.
Sophisticated and tasteful video production. Event recording using multiple cameras. -
Managing technical aspects of theatre, concerts, parties and other live events.
I trained in technical theatre at The Royal Academy of Dramatic Art. Skills include lighting and sound.
Employment History
-
2006-2012 Technical Services Manager
(Hinwick Hall College).
Responsible for running all aspects of the college computer network (250 users / 140 PCs). Network / Support / Email / Security. -
2002-2005 I.T. Technician & Facilitator
(Hinwick Hall College). -
2001-2002 Freelance Theatre Technician.
Including work in West End theatres on:-- The Graduate
- Long Days Journey Into Night
-
1999-2000 Assistant Lighting Designer
(Lighting Design Partnership Ltd).
Including work on projects including:-- Dulwich Picture Gallery
- P&O Aurora (Cruise Liner)
- Mansfield Viaduct
- The Wallace Collection
- Royal Naval College, Greenwich
- Star City, Birmingham
Education
-
1995-1997 Royal Academy of Dramatic Art
(Diploma in Theatre Production and Stage Management). -
1989-1995 Sharnbrook Upper School