I am currently job seeking.
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Adaptable and enthusiastic, my goal at work is to help people make the most of technology.
I have experience of I.T. at broad levels, from leading a college's computer provision to one-to-one support (or all in the same day!)
|Professional and personable verbal
and written support for users of all skill levels. Currently, my tickets receive a
4.8/5 satisfaction rating (random surveys).||Flexible and capable problem solving for all technical issues presented.
Currently, I handle almost 3000 tickets a year, from inoperable laptops to passwords.|
|Systematic hardware, connectivity and software troubleshooting. Currently, handling these issues every day - in office and on the phone to staff across the UK.||Active Directory, Group Policy, VPN, Exchange, Google Apps, Sophos Endpoint / Encryption. Currently to ISO 27001 and insurance company audit requirements.|
- Windows (XP > 10)
- Mobile (Android / Microsoft)
- Google Apps Administration
- Endpoint Security / Encryption (inc. Sophos)
IT Network Administration.
All day to day aspects:-
- Active Directory, VBS and policy
- Corporate Firewall (inc. Watchguard)
- Web & Email Filtering (inc. Watchguard / Untangle)
- Network Monitoring (inc. TheDude)
- Virtualisation (inc. VMWare)
- Access Control (inc. Paxton / Symmetry)
- Software Deployment
Budget Management / Grant Applications
Managing budgets and grants.
Video Production. Sophisticated and tasteful video production. Event recording using multiple cameras.
Managing technical aspects of theatre, concerts, parties and other live events. I trained in technical theatre at The Royal Academy of Dramatic Art. Skills include lighting and sound.
2006-2012 Technical Services Manager
(Hinwick Hall College).
Responsible for running all aspects of the college computer network (250 users / 140
PCs). Network / Support / Email / Security.
2002-2005 I.T. Technician & Facilitator
(Hinwick Hall College).
2001-2002 Freelance Theatre Technician.
Including work in West End theatres on:-
- The Graduate
- Long Days Journey Into Night
1999-2000 Assistant Lighting Designer
(Lighting Design Partnership Ltd).
Including work on projects including:-
- Dulwich Picture Gallery
- P&O Aurora (Cruise Liner)
- Mansfield Viaduct
- The Wallace Collection
- Royal Naval College, Greenwich
- Star City, Birmingham
1995-1997 Royal Academy of Dramatic Art
(Diploma in Theatre Production and Stage Management).
1989-1995 Sharnbrook Upper School